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FAQ

Questions? Please review our FAQs below and/or contact us.
Do you offer special discount or specials??

Yes! We sometimes present limited offers so please check back here often or follow us on Facebook. Also, when you make your first purchase you will be given a coupon that can be used for yourself or as a gift!

How else can I connect with MochilasWayuu.co and show my support??

Please like us on Facebook and follow us on Twitter!

I love the mochilas but can’t find the perfect bag I’m looking for. Are there other options??

You can start by contacting us to see if we have something similar to what you’re looking for but which we don’t have posted online.  If we still can’t meet your needs, you can place a custom order and we’ll get you exactly what you want.

Can I make a custom order??

Yes!  Because all of our mochilas are handcrafted we can ask for one to be especially made to your liking.  What a specific color mix, or maybe a special name/phrase knitted in?  Let us know the details and we’ll get that special bag made for you.  Please specify size, color, type, design and any special lettered embroidery.

How long will my custom order take??

Custom orders will take anywhere from 3 weeks to 3 months to complete and varies depending on where you need to bag shipped to and your design requests.  Even basic mochilas take over two weeks to make!

How much will my custom order cost??

This depends on what you want.  Please send us your request.

What is a Wayuu Mochila Bag??

Please read our description about Wayuu Mochilas.

How much is shipping??

The cost of shipping varies depending on where you need the Mochila Bag shipped to.  Please review the shipping chart at your convenience.

How long will it take to receive my Mochila Bag??

This varies depending on where you need the bag shipped to.  We can arrange expedited shipping methods if desired.

Where are you located??

Our distribution office is located in Irvine, CA.  The Wayuu tribe we work with is located in La Guajira, Colombia

What forms of payment do you accept??

You can make immediate purchases via Pay Pal.  If you’d like to pay in a way other than Pay Pal, please contact us to arrange payment.

How do I purchase one of your Wayuu Mochila Bags??

Begin by browsing the various styles of Mochilas we offer.  Once you find the one you love, click the add to cart button.  Select any additional products that you’d like to purchase and then proceed to the checkout.  After submitting your order you will be taken to Pay Pal for the payment processing.  We will process your order within two business days of the payment being made.

CUSTOM ORDERS
How long will my custom order take??

Custom orders will take anywhere from 3 weeks to 3 months to complete and varies depending on where you need to bag shipped to and your design requests.  Even basic mochilas take over two weeks to make!

Can I make a custom order??

Yes!  Because all of our mochilas are handcrafted we can ask for one to be especially made to your liking.  What a specific color mix, or maybe a special name/phrase knitted in?  Let us know the details and we’ll get that special bag made for you.  Please specify size, color, type, design and any special lettered embroidery.

How much will my custom order cost??

This depends on what you want.  Please send us your request.

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