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Refund Policy

Ka’i Wayuu values your satisfaction and is committed to providing you with service as equally as great as the Wayuu crafts you are purchasing. So, if you are not happy with your purchase, simply return your items for a refund or FREE exchange within 15 days of receiving your purchase. A refund will be issued less shipping fees and a 10% restocking fee. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Clearance items may only be exchanged. International exchanges are subject to additional shipping charges.

Merchandise should be shipped to:

Zulma Latino
2824 Verano Pl.
Irvine, CA

In your return package, please include a copy of your receipt. An email confirmation will be sent upon receipt of merchandise. We will issue a refund for what you paid for the item minus shipping fees and a 10% restocking fees. This fee will be waived if you are returning an item that was received damaged or defective. If the your mochila bag has colors slightly different than what you were expecting, this does not qualify as defective, as many different factors affect how the colors appear in a photo including the screen settings in which you are viewing the photos on.

Please note: Refunds will not be issued for shipments that are tracked as delivered, yet not received by the recipient. We will do our best to help you locate the package by contacting USPS or other mail carrier and assist with filing a claim if needed. If desired, additional insurance may be purchased upon written request.